workshop: quality function deployment (QFD)![]() Quality Function Deployment (QFD) is a proven methodology for taking the needs of the customer and turning them into product or service specifications. Participants will gain a sound understanding of QFD and have ongoing access to personalized assistance in implementing this proven product development technique. Participants learn to identify the four phases of QFD and apply them to successfully design products and services, plan process control strategies, and create control tactics that support a robust process. LearnFirm.com provides a full-time QFD facilitator for online coaching or one-on-one phone conversations. A downloadable student workbook is available for a reference long after the online course has been completed. The workbook recaps the highlights of the course and supplies participants with templates for use on their next QFD project. The workbook also includes examples of how to use the QFD methodology in other applications, such as strategic planning. Learning Objectives
Course Content
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